Practical insights, real use cases, and expert guidance - available on demand
Part of the hub for knowledge

Webinars

Webinars

Part of the hub for knowledge
Practical insights, real use cases, and expert guidance - available on demand
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Real-World guidance to help you work smarter

Explore on-demand webinars

Explore a growing library of on-demand webinars designed to help you understand automation, improve processes, and make better use of your systems.


From practical walkthroughs and real client use cases to expert-led discussions and partner sessions, each webinar focuses on real-world challenges faced by small and mid-sized organisations.


Whether you’re just starting to explore automation or looking to optimise what you already have, these sessions are designed to give you clear, actionable insight - without unnecessary complexity.

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What you'll find here

Clear explanations designed for both technical and non-technical audiences

Practical guidance on

process automation and

workflow improvement





Real-world examples

from organisations

like yours




Sessions covering document

handling, email workflows,

and operational visibility




Expert insights from

ADMAC and

trusted technology partners




Practical guidance on process automation and workflow improvement




Real-world examples from organisations like yours




Sessions covering document handling, email workflows, and operational visibility



Expert insights from ADMAC and trusted technology partners



Consultancy

We analyse your current processes, uncover inefficiencies, and recommend fit-for-purpose digital solutions aligned to your goals.

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A black and white drawing of a shield on a white background.
Onboarding & Training

We ensure your team understands and adopts new systems confidently, maximising return on investment.


Professional Services

From system deployment to optimisation, we help your organisation get lasting value from its technology.



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Customer Support

Ongoing support and guidance to keep your operations running smoothly as your business evolves.

A black and white drawing of a shield on a white background.
A white background with a few lines on it

What you'll find here

Clear explanations designed for both technical and non-technical audiences


Practical guidance on process automation and workflow improvement



Real-world examples from organisations like yours


Sessions covering document handling, email workflows, and operational visibility

Expert insights from ADMAC and trusted technology partners

Featured webinar

What If You Don’t Fix Document Management?


What happens if critical records can’t be produced when regulators, insurers, or ombudsmen ask for them?


For many organisations, document management is still treated as administration - but in reality, it underpins compliance, financial protection, and reputational risk.


This session explores the real-world consequences of poor document control, and how organisations can reduce exposure through more structured, reliable processes.

Featured webinar

What If You Don’t Fix Document Management?


What happens if critical records can’t be produced when regulators, insurers, or ombudsmen ask for them?


For many organisations, document management is still treated as administration - but in reality, it underpins compliance, financial protection, and reputational risk.


This session explores the real-world consequences of poor document control, and how organisations can reduce exposure through more structured, reliable processes.

What You’ll Learn

Why document management is now a regulatory and financial risk:


  • How poor documentation impacts complaint outcomes, insurance claims, and premiums]
  • What insurers look for when assessing risk and defensibility
  • The most common gaps in document handling — and how to address them
  • Practical steps to improve control, visibility, and audit readiness
Why This Matters

Increased regulatory scrutiny and rising complaint volumes mean organisations a uder more pressure than ever to demonstrate clear, defensible process.


When documentation falls short, the impact goes beyond admin:


  • complaints are upheld
  • claims become harder to defend
  • costs increase
  • reputations are damaged

You’ll never feel left behind. Our support doesn’t stop at implementation; we’re with you for the long haul, offering proactive and personalised assistance every step of the way.

Tiered support levels

A check mark in a circle on a white background.
A check mark in a circle on a white background.

Software updates

A check mark in a circle on a white background.
A check mark in a circle on a white background.

Issues resolved quickly

Expert advice

A check mark in a circle on a white background.

Let’s build a lasting partnership

Contact Us

You’ll never feel left behind. Our support doesn’t stop at implementation; we’re with you for the long haul, offering proactive and personalised assistance every step of the way.

Contact Us

Tiered support levels

A check mark in a circle on a white background.

Software updates

A check mark in a circle on a white background.
A check mark in a circle on a white background.

Issues resolved quickly

Expert advice

A check mark in a circle on a white background.

Let’s build a lasting partnership

What You’ll Learn

Why document management is now a regulatory and financial risk:


  • How poor documentation impacts complaint outcomes, insurance claims, and premiums]
  • What insurers look for when assessing risk and defensibility
  • The most common gaps in document handling — and how to address them
  • Practical steps to improve control, visibility, and audit readiness
Why This Matters

Increased regulatory scrutiny and rising complaint volumes mean organisations a uder more pressure than ever to demonstrate clear, defensible process.


When documentation falls short, the impact goes beyond admin:


  • complaints are upheld
  • claims become harder to defend
  • costs increase
  • reputations are damaged

Contact Us

Expert advice

A check mark in a circle on a white background.

Issues resolved quickly

A check mark in a circle on a white background.

Software updates

A check mark in a circle on a white background.

Tiered support levels

A check mark in a circle on a white background.

Looking for something specific?

If there’s a topic you’d like us to cover, or you want to explore your own challenges in more detail, we’re always happy to help.

Need help?

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0330 133 3648
Office Number

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  • Do I need to register to watch the webinars?

    TCG uses Microsoft GRAPH protocol to securely connect to your Office 365 Exchange Server mailbox. DocProStar communicates over HTTPS with the standard port 443 required to be opened.

  • Are the webinars live or recorded?

    DocProStar does not delete emails from your inbox. We only move them to the designated target as specified by you. All emails that have been delivered will be deleted from our platform and only the reporting data is stored.

  • Who are these webinars designed for?

    No, as soon as the emails are processed and moved to the defined folder we delete the emails from our system.

  • Are the sessions technical?

    We assess your processes, goals, and constraints first. From there, we recommend solutions that provide the best balance of functionality, cost, and scalability.

  • Will the webinars focus on specific software or platforms?

    No. Our approach is designed to keep your systems flexible and adaptable as your business evolves.

  • Can I apply what I learn to my existing systems?

    Yes. The ideas and approaches shared are designed to help you improve how you work using your current tools, as well as inform future changes.

  • Can I ask questions or get advice after watching?

    Yes. If you’d like to discuss your situation or explore how these ideas apply to your organisation, you can contact us and we’ll be happy to help.

Need help?

A black and white silhouette of a phone on a white background.

0330 133 3648
Office Number

A black and white envelope icon on a white background.
  • Do I need to register to watch the webinars?

    TCG uses Microsoft GRAPH protocol to securely connect to your Office 365 Exchange Server mailbox. DocProStar communicates over HTTPS with the standard port 443 required to be opened.

  • Are the webinars live or recorded?

    DocProStar does not delete emails from your inbox. We only move them to the designated target as specified by you. All emails that have been delivered will be deleted from our platform and only the reporting data is stored.

  • Who are these webinars designed for?

    No, as soon as the emails are processed and moved to the defined folder we delete the emails from our system.

  • Are the sessions technical?

    We assess your processes, goals, and constraints first. From there, we recommend solutions that provide the best balance of functionality, cost, and scalability.

  • Will the webinars focus on specific software or platforms?

    No. Our approach is designed to keep your systems flexible and adaptable as your business evolves.

  • Can I apply what I learn to my existing systems?

    Yes. The ideas and approaches shared are designed to help you improve how you work using your current tools, as well as inform future changes.

  • Can I ask questions or get advice after watching?

    Yes. If you’d like to discuss your situation or explore how these ideas apply to your organisation, you can contact us and we’ll be happy to help.