Webinar
5th March 2026 *time*
‘What if we don’t?’
What if we don’t fix document management?
What if critical records can’t be produced when regulators, insurers or ombudsmen ask for them?
What if response times slip, communications are missed, and evidence trails don’t stand up to scrutiny?
For Housing Associations, residential education institutions and specialist service providers, documentation is no longer just administration.
It is compliance evidence.
It is financial protection.
It is reputational defence.
Webinar
From First Report to Final Resolution — Smarter Housing Management in Action
Discover how to streamline housing issue management, improve tenant satisfaction, and reduce risk with smarter workflows.
Save your seat today!
The Regulator of Social Housing is moving toward an unlimited fine environment for breaches of obligations. In 2025, 71% of complaints were upheld by the Housing Ombudsman - rising to 87% in Local Authorities - leading to compensation payments, increased scrutiny and reputational damage.
The regulatory risk is clear.
What’s less visible is how poor document management affects insurance premiums, claim defensibility and long-term insurability.
Join Admac Consulting, Vista Insurance and d-velop for a focused executive briefing exploring the insurance and financial implications of inadequate document control - and the practical steps organisations can take to reduce exposure.
Free to attend.
Spaces are limited.
Free to attend. Spaces are limited.
About the webinar
Date & Time:
- 5th March 2026 - *time*
Speakers:
- Samantha Ferneley- Head of Specialist Risks, Vista Insurance
- John Rockliffe – Senior Manager Pre-sales, d-velop
Host:
- Jon Winslade - Head, Channel Management, Admac Consulting
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance - all in one streamlined solution.
Featuring Samantha Ferneley, Head of Specialist Risks at Vista Insurance, this session will provide insight into how insurers assess documentation failures when claims arise - and what separates defensible organisations from high-risk ones.
About the webinar
Date & Time:
- [Insert Date & Time]
Presenters:
- Nick Turfrey – Introduction and context
- John Rockliffe – Live demo walk-through
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance - all in one streamlined solution.
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance - all in one streamlined solution.
Digitisation for housing expert
Nick Turfrey
Head of Digital Technologies, ADMAC Consultancy Services Limited. With over 30 years experience in IT Services and over 20 in ECM and Document Management systems. Nick comes with a wide array of experience in DM systems, solutions and knowledge of the art of the possible.
Nick is known generally as *safe hands*, perhaps from ensuring every system has an appropriate back out, probably from years in Banking and Financial sectors.
Born in Yorkshire and living back in the green hills, he has traveled the world and returned home. His experience of living in military accommodation has given him a clarity for dealing with social housing.
Digitisation consultant
John Rockcliffe
Manager of Pre-Sales for d.velop in the UK and Ireland. For almost 20 years, John has helped business transform their operations with effective use of technology.
John passionately believes organisations can unlock their true potential by first nailing the basics of information management. John has helped organisations in almost all sectors throughout his career and continues to help influence change as an evangelist of practical business focused AI tech that helps to understand diverse inputs, accelerate response times and quickly gain insights.
Why Attend?
(Reasons to Sign Up)
Improve Tenant Experience
Give tenants an easy way to log and track issues online
Faster Resolution Times
Use automated workflows to speed up responses.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Enhanced
Team
Collaboration
Improve accountability and communication internally.
Clear Audit Trails
Stay compliant with full visibility of every action taken.
What You’ll Learn
By attending this webinar,
you’ll walk away with:
Understanding
A clear understanding of how digital housing management transforms operations.
Insights
Insights into smarter workflows that reduce admin time and stress.
Demo Examples
Real-world demo examples that you can apply to your own team.
Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Real Takeaways
Practical takeaways for improving tenant satisfaction.
After The Webinar
You’ll Be Able To…
Streamline
Streamline your housing management process.

Improve
Improve collaboration and accountability within your team.

Deliver
Deliver a better experience to your tenants.

Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Demonstrate
Confidently demonstrate compliance with clear audit trails.

Head of Specialist Risks
Samantha Ferneley
Samantha Ferneley has worked in the construction insurance industry for over two decades, providing predominantly latent defects insurance for the last 17 years. Samantha has gained vast experience of the industry as Business Development Executive for some of the national structural warranty providers including Zurich, Premier Guarantee and BLP. Most recently working as a specialist latent defect broker for the global broker Gallagher. Samantha’s deep understanding of the accreditation and insurance requirements for offsite construction projects has led her to be invited to speak on expert panels such as the UK Finance annual conference 2017, The Select Committee panel for Homes and Communities Agency – Capacity in the Home Building industry February 2017 and Homes UK November 2022.
Digitisation consultant
John Rockcliffe
Manager of Pre-Sales for d.velop in the UK and Ireland. For almost 20 years, John has helped business transform their operations with effective use of technology.
John passionately believes organisations can unlock their true potential by first nailing the basics of information management. John has helped organisations in almost all sectors throughout his career and continues to help influence change as an evangelist of practical business focused AI tech that helps to understand diverse inputs, accelerate response times and quickly gain insights.
Why Attend?
Why this matters for your organisation’s risk, reputation and costs
Gain Clarity on Regulatory Expectations
Understand how documentation standards are evolving - and what this means for your organisation.
Improve
Complaint Defensibility
Ensure your organisation can evidence actions clearly and confidently when challenged.
Learn How Insurers View Document Risk
Hear directly from a specialist risk expert on how claims are assessed and priced.
Protect Costs
and Reputation & Insurability
Reduce avoidable financial exposure through stronger control, clearer visibility and more reliable processes.
Identify the Common Compliance Gaps
See where Housing Associations providers most often fall short - and how to address it.
Who should attend?

If you are responsible for compliance, governance, operational oversight or financial risk, this session will clarify what non-compliance could truly cost - and how to mitigate it.
- Chief Executives and Board Members
- Directors of Operations
- Governance and Compliance Leads
- Risk and Assurance Professionals
- Senior Leaders within Housing and Education
Why Attend?
(Reasons to Sign Up)
Improve Tenant Experience
Give tenants an easy way to log and track issues online
Reduced Risk Exposure
Identify and manage problems early, before they escalate.
Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Faster Resolution Times
Use automated workflows to speed up responses.
Enhanced
Team
Collaboration
Improve accountability and communication internally.
Clear Audit Trails
Stay compliant with full visibility of every action taken.
What You’ll Learn
By attending this webinar,
you’ll walk away with:
understanding
A clear understanding of how digital housing management transforms operations.
Demo examples
Real-world demo examples that you can apply to your own team.
Insights
Insights into smarter workflows that reduce admin time and stress.
Real Takeaways
Practical takeaways for improving tenant satisfaction.
After The Webinar
You’ll Be Able To…
Streamline
Streamline your housing management process.
Deliver
Deliver a better experience to your tenants.
Improve
Improve collaboration and accountability within your team.
Demonstrate
Confidently demonstrate compliance with clear audit trails.
