Webinar
5th March 2026 *time*
‘What if we don’t?’
A dive into the insurance and financial risks of - and solutions to - poor document management by Housing Associations and Educational Institutions featuring Samantha Ferneley, Head of Specialist Risks at Vista Insurance.
Webinar
From First Report to Final Resolution — Smarter Housing Management in Action
Discover how to streamline housing issue management, improve tenant satisfaction, and reduce risk with smarter workflows.
Save your seat today!
For Housing Associations, residential education institutions and service providers such as Fire Risk assessors there are relentlessly increasing legal and compliance and insurance requirements. Tenants and contractors are entitled to safe environments. Poor response times, missed communications, inefficient processes and inept document storage create significant risk in the provision of these.
Now consider the Regulator for Social Housing is moving to an unlimited fine environment for breach of obligations by Housing Associations. Yet, according to the Housing Ombudsman, in 2025 71% of tenant complaints (rising to 87% in Local Authority) were upheld giving rise to significant compensation claims and reputational damage. The Ombudsmen also noted only a marginal improvement in adequate documentation management and storage by Housing Associations over 2024
The financial penalty risk is known. The implications for insurance premiums is not
Join Admac Consulting, Vista Insurance and d-velop for an overview of what poor document management can mean for your costs, risks and reputation and what can be done about it!
Free to attend.
Spaces are limited.
Free to attend. Spaces are limited.
About the webinar
Date & Time:
- 5th March 2026 - *time*
Speakers:
- Samantha Ferneley- Head of Specialist Risks, Vista Insurance
- John Rockliffe – Senior Manager Pre-sales, d-velop
Host:
- Jon Winslade - Head, Channel Management, Admac Consulting
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance - all in one streamlined solution.
Join Admac Consultancy Services, Vista Insurance, and d-velop for an overview of what poor document management can mean for your costs, risks and reputation and what can be done about it!
About the webinar
Date & Time:
- [Insert Date & Time]
Presenters:
- Nick Turfrey – Introduction and context
- John Rockliffe – Live demo walk-through
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance - all in one streamlined solution.
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance - all in one streamlined solution.
Digitisation for housing expert
Nick Turfrey
Head of Digital Technologies, ADMAC Consultancy Services Limited. With over 30 years experience in IT Services and over 20 in ECM and Document Management systems. Nick comes with a wide array of experience in DM systems, solutions and knowledge of the art of the possible.
Nick is known generally as *safe hands*, perhaps from ensuring every system has an appropriate back out, probably from years in Banking and Financial sectors.
Born in Yorkshire and living back in the green hills, he has traveled the world and returned home. His experience of living in military accommodation has given him a clarity for dealing with social housing.
Digitisation consultant
John Rockcliffe
Manager of Pre-Sales for d.velop in the UK and Ireland. For almost 20 years, John has helped business transform their operations with effective use of technology.
John passionately believes organisations can unlock their true potential by first nailing the basics of information management. John has helped organisations in almost all sectors throughout his career and continues to help influence change as an evangelist of practical business focused AI tech that helps to understand diverse inputs, accelerate response times and quickly gain insights.
Why Attend?
(Reasons to Sign Up)
Improve Tenant Experience
Give tenants an easy way to log and track issues online
Faster Resolution Times
Use automated workflows to speed up responses.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Enhanced
Team
Collaboration
Improve accountability and communication internally.
Clear Audit Trails
Stay compliant with full visibility of every action taken.
What You’ll Learn
By attending this webinar,
you’ll walk away with:
Understanding
A clear understanding of how digital housing management transforms operations.
Insights
Insights into smarter workflows that reduce admin time and stress.
Demo Examples
Real-world demo examples that you can apply to your own team.
Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Real Takeaways
Practical takeaways for improving tenant satisfaction.
After The Webinar
You’ll Be Able To…
Streamline
Streamline your housing management process.

Improve
Improve collaboration and accountability within your team.

Deliver
Deliver a better experience to your tenants.

Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Demonstrate
Confidently demonstrate compliance with clear audit trails.

Why Attend?
(Reasons to Sign Up)
Improve Tenant Experience
Give tenants an easy way to log and track issues online
Reduced Risk Exposure
Identify and manage problems early, before they escalate.
Improve
Tenant
Experience
Give tenants an easy way to log and track issues online.
Reduced
Risk
Exposure
Identify and manage problems early, before they escalate.
Faster Resolution Times
Use automated workflows to speed up responses.
Enhanced
Team
Collaboration
Improve accountability and communication internally.
Clear Audit Trails
Stay compliant with full visibility of every action taken.
What You’ll Learn
By attending this webinar,
you’ll walk away with:
understanding
A clear understanding of how digital housing management transforms operations.
Demo examples
Real-world demo examples that you can apply to your own team.
Insights
Insights into smarter workflows that reduce admin time and stress.
Real Takeaways
Practical takeaways for improving tenant satisfaction.
After The Webinar
You’ll Be Able To…
Streamline
Streamline your housing management process.
Deliver
Deliver a better experience to your tenants.
Improve
Improve collaboration and accountability within your team.
Demonstrate
Confidently demonstrate compliance with clear audit trails.
Ready to sign up?
