Webinar
From First Report to Final Resolution — Smarter Housing Management in Action
Discover how to streamline housing issue management, improve tenant satisfaction, and reduce risk with smarter workflows.
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See Smarter Housing Management in Action
Managing tenant issues doesn’t have to be slow, complex, or frustrating. In this free webinar, housing experts Nick Turfrey and John Rockliffe will show you how to transform the way your teams handle reports - from the very first call to full resolution.
Reserve your place today and learn how to deliver faster, fairer, and smarter housing services.
Free to attend. Spaces are limited.
About the webinar
Date & Time:
- [Insert Date & Time]
Presenters:
- Nick Turfrey – Introduction and context
- John Rockliffe – Live demo walk-through
Join housing management experts Nick Turfrey and John Rockliffe for an exclusive webinar that shows how you can transform tenant services, cut resolution times, and maintain compliance — all in one streamlined solution.
Digitisation for housing expert
Nick Turfrey
Head of Digital Technologies, ADMAC Consultancy Services Limited. With over 30 years experience in IT Services and over 20 in ECM and Document Management systems. Nick comes with a wide array of experience in DM systems, solutions and knowledge of the art of the possible.
Nick is known generally as *safe hands*, perhaps from ensuring every system has an appropriate back out, probably from years in Banking and Financial sectors.
Born in Yorkshire and living back in the green hills, he has traveled the world and returned home. His experience of living in military accommodation has given him a clarity for dealing with social housing.
Digitisation consultant
John Rockcliffe
Manager of Pre-Sales for d.velop in the UK and Ireland. For almost 20 years, John has helped business transform their operations with effective use of technology.
John passionately believes organisations can unlock their true potential by first nailing the basics of information management. John has helped organisations in almost all sectors throughout his career and continues to help influence change as an evangelist of practical business focused AI tech that helps to understand diverse inputs, accelerate response times and quickly gain insights.
Why Attend?
(Reasons to Sign Up)
Improve Tenant Experience
Give tenants an easy way to log and track issues online
Reduced Risk Exposure
Identify and manage problems early, before they escalate.
Faster Resolution Times
Use automated workflows to speed up responses.
Enhanced Team Collaboration
Improve accountability and communication internally.
Clear Audit
Trails
Stay compliant with full visibility of every action taken.
What You’ll Learn
By attending this webinar,
you’ll walk away with:
understanding
A clear understanding of how digital housing management transforms operations.
Demo examples
Real-world demo examples that you can apply to your own team.
Insights
Insights into smarter workflows that reduce admin time and stress.

Real Takeaways
Practical takeaways for improving tenant satisfaction.

After The Webinar
You’ll Be Able To…
Streamline
Streamline your housing management process.

Deliver
Deliver a better experience to your tenants.
Improve
Improve collaboration and accountability within your team.
Demonstrate
Confidently demonstrate compliance with clear audit trails.
Ready to sign up?
Register now
